Shipping policy
Order Confirmation
Once your order is placed, you will receive an order confirmation email containing your order number and purchase details. This confirms that we have successfully received your order and have begun preparing it.
Order Processing
Your order will be processed within 48–72 hours. Please note that processing times may be slightly longer during peak seasons.
Shipping & Dispatch
After processing, your order is transferred to our trusted shipping partners(Canada Post, FedEx, UPS). You will receive a shipping confirmation email that includes your tracking number, courier information, and an estimated delivery date. This allows you to monitor your package in real time.
Delivery Timeframes
Delivery times vary depending on your location.
Delivery timelines depend on your location:
Within Canada
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
United States
- Standard: 5–10 business days
- Express: 3–5 business days
Failed Delivery Attempts
If the courier is unable to deliver your package, they will leave a notice and attempt another delivery. Your order may also be held at a local post office or courier hub for pickup. If your package is returned to us due to an incorrect address or failed pickup, reshipping fees may apply.
Lost, Damaged, or Missing Items
If your package arrives damaged, please contact us within 48 hours and include photos of the damage. If your order is delayed, lost, or missing, reach out to the courier service to investigate and resolve the issue. We are committed to ensuring you receive your Jojo Eno products safely.
Shipping Rates
Shipping rates are calculated at checkout based on your location. Free shipping promotions may apply during special events or seasonal campaigns.
Packaging Experience
Every order is elegantly packaged in our signature Jojo Eno style. Each item is carefully prepared to ensure it arrives beautifully presented, making it perfect for gifting or personal purchase.